Customer Service Processing Agents needed in Swedesboro, NJ
Hours: Monday to Friday, 8:30am to 5:00pm
ERone Agents: $13 hr.
Position Summary
This position is specific to researching customer’s account to verify if they are eligible for a Prepaid Visa Card. The candidate will research various sites to conduct a full investigation with resolution. The candidate will be required to contact customers for additional information via phone, email or fax. The candidate will also be required to log into the phone system daily and be ready to receive inbound calls from our customers regarding their Prepaid Visa card.
Essential Duties and Responsibilities:
Must be detail oriented
Must be able to work independently
Must complete 50 tickets per day
Must be able to type 55 words per minute
Make outbound calls and receive inbound calls
Work with Dual Monitors
Experience / Requirements:
Microsoft Office: Word, Excel, Outlook/Email
Able to work from multiple applications and dual screens
Experience working in a call center
Other Requirements:
High School Diploma or GED
Must have excellent attendance
Overtime may be needed, must be willing to stay later or come in earlier if needed
Pre-employment drug screen and background check
Military Processing Agents: $13 hr.
Position Summary
This position is specific to processing applications for Military customers who maybe currently serving, inactive or retired and applying for Comcast services. The candidate will be required to process, all incoming registrations that are received via USPS, Fax, or Online and will add/remove campaign codes to the account. The candidate will also receive inbound calls daily and make outbound calls to customers when required.
Essential Duties and Responsibilities:
Review supporting documentation received
Upload supporting documentation to Applicant’s application
Process a minimum of 170 applications daily
Add/Remove the campaign codes in the biller system
Make outbound calls and receive inbound calls
Open and scan all mail received daily
Data Entry
Work with Dual Monitors
Experience / Requirements:
Minimum of 6 months of Call Center/Customer Service experience
Proficient in Microsoft Word and Excel
Other Requirements:
High School Diploma / GED
Excellent attendance is a requirement
Overtime may be needed, must be willing to stay later or come in earlier if needed
Training will be 2 weeks (1 week side by side and 1 week processing applications with an Agent)
Testing will be done to gage the knowledge retained and must pass with a 90%
Pre-employment drug screen and background check post employment offer