Customer Service Manager needed for a Manufacturing company located in Burlington, NJ.
Hours: 8am-5pm, Monday to Friday
Salary: $50-$70-k depending on experience
We are looking for a strong Customer Service Manager with 5+ years of equivalent background experience in a Manufacturing environment a strong plus.
The Customer Service Manager will provide direction, leadership, develop, train / cross train and motivate staff to ensure all essential skills, knowledge and abilities meet department and company goals and objectives. Establish department and staff goals and objectives.
Duties and Responsibilities
Manage daily work load, schedules, phone activity, order processing, quotes and CRM (Customer Relationship Management) software, ecommerce as per standard department and company policy and procedures. Troubleshoot and record critical incidents relative to operations.
Meet daily with staff to review schedules, workload, discuss and resolve problems, concerns or issues expeditiously. Plan and conduct ongoing staff meetings.
Create, implement, document, maintain and improve cost effective standard work practices to continually identify and eliminate waste, reduce cost, improve processes, efficiency of operations, customer and sales relationships and staff.
Work with marketing to ensure marketing calendar initiatives are adhered to.
Implement and sustain 5S program.
Work closely with department managers and sales team to coordinate and ensure customer and company needs are met.
Generate monthly, quarterly, and yearly reports for management that reflect performances of Customer Service Metrics.
Forecast, analyze, plan and manage department work force and expenses to conform to budget, goals and objectives and reconcile variances.
Stay current with industry standards, trends, pricing, laws and regulations, and external influences.
Attend and participate in scheduled company meetings, projects, corporate training, seminars and industry events.
Monitor, review and approve bi-weekly time sheets.
Perform other related duties or projects assigned.
Will Supervise a staff of 4 or more
Education / Experience:
Associates or Bachelors Degree in Business
5+ years of equivalent background experience in a Manufacturing environment a strong plus
Pre-employment drug screening and background check required
Kaye Personnel is accepting applications in our Cherry Hill office Monday to Friday from 8am-3pm and we will be coordinating interviews with our client. Stop in with two forms of identification and come prepared to interview.
We offer benefits including medical, dental, eye vision comprehensive plans, direct deposit as well as Holiday Pay and Referral bonuses!